职位描述: ESSENTIALDUTIES–MAJORRESPONSIBILITIES主要职责： 1.PerformtroubleshootingonincidentescalatedfromITCallCenterorreportedbyITteammembers2.Escalateincidentticketstonextlevelofsupportwhentheycannotberesolvedwithinthecurrentsupportlevel3.Monitorinfrastructureandapplicationswitha24x7x52operation4.Maintainorenhancethemonitoringtoolstomonitorsystemandapplicationperformance5.Responsetoalerts,withquicktroubleshootinganddiagnosingleadingtoappropriateresolutionsorescalations6.Performpre-definedoperationalactivities7.Additionaldutiesasassigned  REQUIREDKNOWLEDGEANDSKILLS知识技能要求： 1.Willingnesstoworkovernightandweekends能接受通宵班、周末班；2.Demonstratedsuccessatmulti-tasking能同时处理不同任务；3.Demonstratedexcellenceincommunication良好的沟通技巧；4.TechnicalexperiencewithWindowsserverandtroubleshootingexperience具备windows服务器和IT维护经验
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