职位描述:   MajorResponsibilities  Assistinanalysisandreportingofincidenttrenddatatoidentifyandeliminaterootcauses MaintaintheKnownErrorrecordandtheKnowledgeDatabase Diagnosisoffaultsanddeterminingwhethernewincidentsarerelatedtoknownerrorsorexistingproblemrecords Facilitatingandcoordinatingtechnicalmeetings Managingrootcauseanalysisbetweentechnicalteams Ensureeffectiveimplementationofresolutions AssistinProblemManagementreporting(KPIsandvendorSLAs) ImplementationofstandardexecutionoftheProblemManagementprocess AssistsindrivingServicemanagementbest-practicee.g.ITILandISO******processstandardization  Requirements  BachelordegreeinITorrelateddiscipline ITILCertificationisdesirable KnowledgeofITILorISO******standards,principlesandtechniques Minimum3yearsexperiencesinIT ExperienceinChange/Incident/Problemmanagementwillbeanadvantage ExperienceinGamingandHospitalityindustriesaplus Analyticalandtrendanalysisskills Goodproblemsolvingskills Proactiveandabletodrivead-hocandvirtualteamstoproblemresolution Highlevelofself-motivation GoodverbalandwrittenEnglishcommunicationskills
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