职位描述:   AccountableforthedeliveryofRootCauseAnalysisandproblemresolutionwithingiventargetduration Responsibleforcoordinatingproblemresolutioninvolvinginternalsupportgroups,vendorsandsuppliers ProblemManagementreporting(KPIsandvendorSLAs) DrivesimplementationofstandardexecutionoftheProblemManagementprocess Leadingandfacilitatingpostmorteminvestigationsintohighimpactfaults AssistsindrivingServicemanagementbest-practicee.g.ITILandISO******processstandardization AssistsinidentifyingandplanningforProblemManagementprocessimprovementprojects EnsuresqualityofKnownErrorrecordandtheKnowledgeDatabase Coordinateswithsuppliers,contractors,3rdparties,etc.toensuretimelyproblemresolutionandcontractualfulfillmentandinvolvesSupplierManagementwhennecessary Analysisandreportingofincidenttrenddatatoidentifyandeliminaterootcauses.  Requirements  BachelordegreeinITorrelateddiscipline ITILCertificationisdesirable ThoroughknowledgeofITILorISO******standards,principlesandtechniques Minimum5yearsofprogressivelyresponsibleexperienceinITservicesmanagement MinimumayearofChange/Incident/Problemmanagementexperience ExperienceinGamingandHospitalityindustriesaplus Exhibitsoutstandingsupervisory,prioritizationandtimemanagementskills Abilitytomanagemultiplehighpriorityefforts/competingprioritiesandflexibilitytoadjusttochangingrequirements,schedulesandpriorities Self-drivenandresourcefultoachievegoalsindependentlyaswellasworkwellingroups Provencommunicationskillswithmultiplelevelsofanorganization,includinginteractionwithseniorlevelpartnerswithinthecompany GoodverbalandwrittenEnglishcommunicationskills HighlevelofITliteracy–MSOffice(Word,Excel,PowerPoint)
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